Announcing new course! Crisis Negotiations and De-escalation Skills for First Responders

This course is designed to provide first responders, dispatchers and supervisors involved in responding to crisis and barricaded subject calls with skills to effectively communicate and de-escalate the situation.

This course will provide the student with a basic understanding of scene response, communication methods, de-escalation skills, intelligence gathering, roles and responsibilities during crisis negotiations, incident assessments and incident debriefs.

Note: Students will participate in group discussions. This version of Crisis Negotiations and De-escalation Skills for First Responders is conducted entirely online through a live instructor-led process. Students will need computer or tablet with webcam and microphone capabilities to participate in this course.